UPS Teaches Gen Y How to Be Good Employees - or Tries To
Check out Nadira Hira’s piece in Fortune on how UPS is dealing with Gen Y. Basically you have a highly successful company with a highly successful training plan - and it started to fall flat when it came to Gen Y drivers. In general, it takes 30 days to make a driver proficient - in the case of the Ys, it was take 60 days and more, and turnover rates were going through the roof. To their credit, the company did not decide to chuck the program, merely to re-configure how it was taught (e.g., making things more hands on).
It’s an interesting take, particularly since it deals with Gen Ys who are a little more blue collar than the media generally covers. Side note: Gen Y or older, blue collar or white collar, UPS is a pretty good employer. The average UPS driver apparently makes $75,000 a year, plus an extra $20,000 worth of health care benefits.
